Frequently asked questions

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping on orders over 100€.

We ship to the following countries: mainland Spain and the Balearic Islands, Portugal, France, Germany, Belgium, the Netherlands, Luxembourg, Italy, Austria, Czechia, Poland, Denmark, and Sweden.

Shipping rates vary depending on the destination and will be calculated at checkout.

Yes, we offer full refunds.

Please enquire for more information about our Refund policy.

You can request a refund within 30 days of your purchase.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect. If you receive a defective or incorrect item, please contact us and we will arrange the return at no additional cost.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 30 days of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and Klarna.